Ticketing System
IT Ticket Management
Internal IT service workflow for issue intake, ticket handling, and support visibility.
Workflow Illustration
The ticket workflow consolidates support requests that used to arrive through mixed informal channels. Intake, categorization, assignment, progress tracking, resolution, and closure become easier to monitor when every request moves through one defined service process.
Business Problem
Support requests become harder to triage and monitor when intake and status updates are spread across informal channels such as chat, calls, and direct messages.
My Contribution
Built the ticket workflow structure and tracking interface, plus supporting features for a clearer internal IT service process and better request ownership visibility.
Operational Flow
- Requests are captured through one intake workflow instead of scattered manual follow-up.
- Tickets are categorized and assigned to the appropriate support handler.
- Progress status and action history improve visibility during troubleshooting and resolution.
- Closure provides clearer records for users and IT support teams.
Key Capabilities
- Structured request intake and ticket categorization.
- Assignment and work-progress monitoring.
- Support status visibility for users and IT teams.
- Resolution and closure records for internal service review.
Tech Stack
PHP, Tailwind CSS, Python, Flask, OpenCV.
Current Status
Status: Internal support workflow designed to improve intake consistency, ownership clarity, and service visibility for recurring IT requests.
Internal support workflow example. Sensitive data is excluded.